| TD: IDEF User Redress

IDEF User Redress, v1.0

Specifies requirements in accordance with Identity Ecosystem Framework (IDEF) requirement INTEROP-7: USER REDRESS.

Assessment Step

1 User Redress (UserRedress) Does the entity provide effective mechanisms for redress of complaints or problems arising from identity transactions or the failure of the entity to comply with the IDESG Baseline Requirements, and are these mechanisms easy for USERS to find and access? Artifact A1 Provide evidence (e.g. organizational policies, procedures, compliance/assessment reports, etc.) and supporting notes as appropriate to support the assessor's response to this assessment step.

Conformance Criteria (1)

User Redress Entities MUST provide effective mechanisms for redress of complaints or problems arising from identity transactions or the failure of the entity to comply with the IDESG Baseline Requirements. These mechanisms MUST be easy for users to find and access. Citation IDEF Page 7

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Metadata

Identifier

https://artifacts.trustmarkinitiative.org/lib/tds/idef-user-redress/1.0/

Publication Date

2018-10-01

Issuing Organization

Trustmark Initiative (https://trustmarkinitiative.org/) View Contact

Trustmark Support

help@trustmarkinitiative.org

555-555-5555

No Mailing Address

Keywords

IDEF, Accountability, Compliance, Interoperability, Policies, Redress, Risk

Issuance Criteria

yes(ALL)

Target Recipient

Entities that want to participate in the Identity Ecosystem and demonstrate satisfaction of baseline identity service requirements and best practices such as those defined by the Identity Ecosystem Framework (IDEF) 1.0.

Legal Notice

This artifact is published by the Georgia Tech Research Institute (GTRI) as part of the Trustmark Initiative. This artifact and the information contained herein is provided on an "AS IS" basis, and GTRI disclaims all warranties, express or implied, including but not limited to any warranty that the use of the information herein will not infringe any rights or any implied warranties or merchantability or fitness for a particular purpose. In addition, GTRI disclaims legal liability for any loss incurred as a result of the use or reliance on the document or the information contained herein.

Sources (1)

IDEF	Identity Ecosystem Steering Group. Identity Ecosystem Framework (IDEF) Baseline Functional Requirements v1.0 with Supplemental Guidance. Approved on 15 Oct 2015. https://www.idesg.org/portals/0/documents/core/IDEF-Baseline-Requirement-v1.0-with-Supplemental-Guidance_MOD.pdf.

Terms (5)

Term Name	Abbreviations	Definition
Entity		Any organization providing identity services.
Identity Ecosystem Framework	IDEF	The overarching set of policies, best practices and standards that serve as the policy foundation for the Identity Ecosystem.
Identity Ecosystem Steering Group	IDESG	A voluntary, public-private partnership dedicated to developing an Identity Ecosystem Framework (IDEF) and services to better online digital identity. The IDESG looks to advance the Identity Ecosystem called for in the National Strategy for Trusted Identities in Cyberspace (NSTIC).
Redress		When (a) an entity offers an opportunity for a party who is transacting with it to complain or ask for adjustment, if the transaction is unsatisfactory to that other party; and (b) the entity responds clearly to each request of that kind; and (c) if the request relates to the entity's failure to comply with the IDESG Baseline Requirements, the entity cures the failure to comply, or provides a remedy for the failure.
User		In usability statements, refers to an individual human being. This does not include machines, algorithms, or other non-human agents or actors. Equivalents and related terms may include: user- centric, user-centered, human-centered, end user, individual user, user-friendly. In security statements, may refer either to an individual natural person, or to an entity such as a company or agency: Various security requirements may confer opportunities, rights or remedies on a party or account which is served by a cybersecurity function, whether that account relates to a single human or to an organization.

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