IDEF User Requests, v1.0

Specifies requirements in accordance with Identity Ecosystem Framework (IDEF) requirement USABLE-7: USER REQUESTS.

Assessment Step

1
User Requests (UserRequests)
Does the entity (a) offer structured opportunities for users to document and express requests about identity management functions early in their interactions with those functions and in accordance with applicable public open standards or legal requirements for collecting user requests, and (b) provide a response to those user requests on a reasonably timely basis?
Artifact
A1
Provide evidence (e.g. organizational policies, procedures, compliance/assessment reports, etc.) and supporting notes as appropriate to support the assessor's response to this assessment step.

Conformance Criteria (1)

User Requests
Wherever public open standards or legal requirements exist for collecting user requests, entities conducting digital identity management functions MUST offer structured opportunities for users to document and express these requests, early in their interactions with those functions. Entities MUST provide a response to those user requests on a reasonably timely basis.
Citation
IDEF
Page 45